What is changing?
You will begin working with Allied Trustee Services to resolve your account. Allied has your file now and is the agency collecting your debt. Homeowners can contact Allied at 877-282-4991 or via email at firstname.lastname@example.org. You will receive a letter in the mail shortly from Allied notifying you of the change and giving you instructions.
The collections process will continue moving forward on the same schedule as before. We encourage you to contact us to establish a payment plan for your debt to help avoid additional fees and costs as the collection process continues.
How do I make a payment?
Our Customer Service department is available to take payments with a credit card (Visa, Mastercard, Discover) or electronic bank debit (ACH) over the phone. If you wish to mail a payment, please send to:
Allied Trustee Services
990 Reserve Drive, Suite 208
Roseville, CA 95678
Please ensure your check is payable to Allied Trustee Services and not to any other name.
Payments sent to Stonehenge will be forwarded to our office for a limited time but make this change right away to avoid delays or confusion with your account.
What if I have automatic payments?
If your automatic payments are through your bank’s bill payment service, please update the bank with Allied’s information (above).
If your payment is automatically withdrawn from your bank account or charged to a credit card, please contact our office to arrange a new automatic payment arrangement.
Will my payment plan be honored?
Yes. If you were on a payment plan with Stonehenge, that plan will carry over to Allied, provided you continue to make scheduled payments.
Who do I contact with questions?
Please contact our Customer Service department at 877-282-4991, Monday through Friday from 9:00 am to 4:30 pm, Pacific time. You may also email email@example.com for a prompt response.
Remember, once your file has been referred to collections, all communications are to be handled through Allied Trustee and not your homeowners’ association or management company.